How to create a support ticket manually?
In order to create a new helpdesk ticket, go to your project, Issues tab and click New issue. When you choose Support from tracker dropdown, the issue layout will adjust to support ticket view.
Fill in all the necessary fields:
- choose customer who will be a contact for this ticket,
- add subject, status and priority
- choose ticket source - how did you learn about the issue (phone, web, email etc)
- choose if you want to send it as notification or initial email
- add some description and assignee
After you click Create, the ticket will look similar to the below:
From now on you can proceed normally with your manually created ticket, i.e. reply to it or change its status, progress and so on.